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Frequently asked questions
Diving, getting here, booking and cancellation.
Diving with us
Who are the dive trips for?
Certified divers. If you have not dived in the last 12 months we schedule a refresher dive first. If you have never dived, start with Discover Scuba or an Open Water course.
How small are the groups?
Four divers per guide, maximum.
How many people can book?
Two-tank trips take solo divers and groups. Dive & Stay is priced for one, two or four divers — two sharing an apartment pay less per person than a solo diver. Travelling as three, or five or more? Tell us and we will quote it.
What should I bring?
Swimwear, a towel, reef-safe sunscreen and your certification card.
Do you offer rental gear?
Yes — the full set or single pieces. Bring your own and we assemble, rinse and store it between dives.
Is Nitrox available?
Yes, for certified Nitrox divers, as a paid add-on — ask us for the current rate. We can certify you in a day.
Getting here
Can you help with transport?
Yes. Airport pickups and transfers to the marina, and boat pickup directly at marine-park hotels with their own dock.
I'm arriving on a cruise ship — can I dive?
Yes, if your ship's timings allow. We run the morning to your schedule and pick you up near the terminal. Tell us your ship and port date.
What's your availability?
We dive year-round. Send your dates and we will confirm.
Booking & money
How much does diving cost?
A two-tank morning is from 2,900 MXN per person, with tanks, weights, marine-park fees and pickup included. A five-night Dive & Stay starts at 10,300 MXN per person with two sharing. Full price list.
Do I pay to enquire?
No. We reply within a few hours.
How do I book and pay?
Send your dates, complete a short diver-details form, then receive a quote and a link to pay a 50% deposit. The balance is settled on arrival. Online card payments add a 5% processing fee and are charged in MXN.
What is your cancellation policy — Dive & Stay?
Cancel 30 days or more before arrival for a refund, less the 5% fee if you paid online. Inside 30 days the deposit is non-refundable.
What is your cancellation policy — dive-only?
Full refund if the port is closed by the Maritime Authority, or if you cancel more than 14 days before, excluding payment-processing fees. A 25% refund for illness, with a medical report at least 24 hours before.
Still have a question?
Message us — Julen and Mimi answer directly.
No payment to enquire · we reply within a few hours.