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Frequently asked questions
Everything you need to plan a smooth dive trip in Cozumel. Can't find it? Message us on WhatsApp.
Who are the dive trips for?
Our two-tank trips are for certified divers. If you haven't dived in the last 12 months, no problem — we can schedule a refresher dive first. New to diving? Start with a Discover Scuba dive or an Open Water course.
How small are the groups?
A maximum of four divers per guide. That's the heart of how we dive — real attention, an easy guide to follow, and a relaxed pace.
How many people can book?
Two-tank trips welcome solo divers and groups. Our Dive & Stay packages are priced for one, two or four divers — two divers sharing an apartment pay less per person than a solo diver, and the group-of-four package includes a private boat. Travelling as three, or as a group of five or more? Tell us and we'll quote it for you.
What should I bring?
Swimwear and a towel, reef-safe sunscreen, comfortable clothes for town, your certification card, and good energy. We take care of the rest.
Do you offer rental gear?
Yes — quality rental equipment, all of it or just the pieces you need. Bring your own and we'll assemble, rinse and store it for you between dives.
Is Nitrox available?
Yes. Enriched air gives you more bottom time and less fatigue, especially on the deeper walls. It's free for certified Nitrox divers on our day trips; within Dive & Stay packages it's 500 MXN per person, per dive day. We can certify you in a day.
Can you help with transport?
We help with airport pickups and transfers to the marina, and pick up directly at marine-park hotels with a dock. Share your arrival details and we'll make it seamless.
I'm arriving on a cruise ship — can I dive?
Absolutely. We time morning dives to your ship's schedule with pickup steps from the terminal. Tell us your ship and date when you enquire.
What's your availability?
We dive year-round. Let us know your dates and we'll confirm — if they look full, message us anyway, as we often have more capacity than shown.
Do I pay to enquire?
No. Requesting a quote is free and commitment-free. We reply within a few hours with availability and a tailored plan.
How do I book and pay?
Enquire (free) with your dates, complete a short diver-details form, then receive a personalized quote and a link to pay a 50% deposit to confirm — the balance is settled on arrival. Online payments include a 5% processing fee. Full details on our Booking & cancellation page.
What is your cancellation policy?
Dive & Stay packages: cancel 30 days or more before arrival for a refund (less the 5% fee if paid online). Dive-only trips: full refund for port closure by the Maritime Authority or cancellation more than 14 days before (excl. payment fees); 25% partial refund for illness with a medical report at least 24 hours before. See Booking & cancellation.
Still have a question?
Message us directly — no bots, real answers from Julen & Mimi.
